Terms of Purchase

Lorenixa
These terms apply to purchases made through the Lorenixa online store.

Business Information

Brand Lorenixa
Legal Company Name Guangxi Jianzhen Trading Co., Ltd.
Owner / Representative Jianping Wu
Website lorenixa.com
Customer Support service@lorenixa.com
Phone +86 17659843079
Customer Service Hours Mon–Fri, 9 AM–6 PM ET
Business Address Room 23-E, Building 5, Ronghe Central Park, No. 29-1 Dongge Road, Qingxiu District, Nanning, Guangxi, China

1. Product Selection

Customers are encouraged to review product dimensions, materials, finishes, care instructions, assembly requirements, and other available specifications before purchasing.

2. Order Confirmation

After an order is submitted, an order confirmation may be sent to the email address provided at checkout.

An order confirmation confirms receipt of the order request; it does not necessarily confirm shipment.

3. Product Availability

Product availability may change. If a purchased product becomes unavailable, we may contact you regarding available options or an applicable refund.

4. Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes or cancellations cannot be guaranteed after fulfillment or shipment has begun.

5. Delivery

Delivery estimates may vary depending on product availability, destination, carrier conditions, weather, holidays, customs, and other circumstances.

Delivery estimates are estimates only and are not guaranteed delivery dates.

6. Returns & Refunds

Returns and refunds are subject to the Lorenixa Return & Refund Policy.

Customers should contact Customer Support before sending a product back.

7. Damaged or Incorrect Products

If an order arrives damaged, defective, incomplete, or contains an incorrect product, contact service@lorenixa.com promptly.

Please provide the order number and photographs or videos showing the relevant issue where available.

8. Customer Responsibilities

  • Provide accurate shipping and billing information.
  • Review product information before purchase.
  • Follow applicable care and assembly instructions.
  • Contact Customer Support promptly when an issue occurs.