Contact Us

Lorenixa
Questions about an order, product, delivery, or return? We're here to help.

Business Information

Brand Lorenixa
Legal Company Name Guangxi Jianzhen Trading Co., Ltd.
Owner / Representative Jianping Wu
Website lorenixa.com
Customer Support Email service@lorenixa.com
Phone +86 17659843079
Customer Service Hours Mon–Fri, 9 AM–6 PM ET
Business Address Room 23-E, Building 5, Ronghe Central Park, No. 29-1 Dongge Road, Qingxiu District, Nanning, Guangxi, China
Lorenixa is owned and operated by Guangxi Jianzhen Trading Co., Ltd.

Customer Support

For questions about products, orders, shipping, returns, refunds, or other shopping-related matters, please contact our support team.

Email
service@lorenixa.com

Order Questions

For faster assistance with an existing order, please include:

  • Order number
  • Email address used at checkout
  • Product name
  • Brief description of your request
  • Photos or videos when relevant

Product Questions

If you have questions about dimensions, materials, finishes, care, assembly, or other product details, please contact us before purchasing whenever possible.

Shipping Questions

If your shipment appears delayed or you have questions about tracking, please provide your order number and tracking information when contacting us.

Returns & Refunds

Please contact us before sending any product back. Do not send returns to the business address above unless our support team specifically instructs you to do so.