Shipping Policy
1. Order Processing
Orders are typically processed within 3–5 business days after payment is confirmed.
2. Estimated Delivery Time
After your order has been shipped, estimated delivery generally takes 10–20 business days, depending on the destination and carrier conditions.
Actual delivery times may vary depending on the destination, carrier conditions, customs processing, weather, holidays, and other circumstances.
3. Shipping
Free shipping is available on orders over $34.9.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available.
Tracking information may require some time to become active after the package has been handed to the carrier.
5. Delivery Delays
Delivery may occasionally take longer than the estimated timeframe due to circumstances outside our reasonable control, including severe weather, carrier disruptions, holidays, customs processing, transportation interruptions, or other unexpected events.
6. Lost or Delayed Packages
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact our Customer Service team.
service@lorenixa.com
7. Customer Service Hours
8. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, please contact Customer Service as soon as possible.